Contact Us

Pre-sales inquiries, billing issues, technical support, or business partnerships — reach us through any of the channels below.

We generally reply within 24 hours on business days; for urgent issues, submit a ticket and mark it "Urgent".

Dashboard TicketRecommended

Existing customers should use tickets first — tickets are automatically linked to your instance orders, synced with the ops team in real time, and resolved most efficiently. If not logged in, you will be redirected to the login page and returned to the ticket entry automatically.

进入控制台提交工单

Email

For general inquiries and business partnerships, send us an email. We will reply as soon as possible on business days.

[email protected]

Please state your purpose and order number (if applicable) when writing.

Ticket (Dashboard)

After logging in, submit a ticket manually in the dashboard or use the quick button in "My Machines".

Go to Dashboard →

If you prefer enterprise messaging (e.g., Lark, DingTalk), please mention it in your email.

Help Center

FAQ, connection instructions, refunds, and billing info are already in the Help Center — worth checking before reaching out.

Open Help Center →